Your whole IT operation, run by people who answer the phone.
Helpdesk, monitoring, patching, and a team on call 24/7.
Managed IT & Support
Downtime is not an IT problem. It is a revenue problem, a payroll problem, and a customer problem. Managed IT from CloudSprint exists to make it someone else’s problem, namely ours.
We run your helpdesk, watch your systems around the clock, keep everything patched, and prove your backups work. You get one monthly number, one team to call, and a quarterly plan that tells you what is coming before it arrives.
Everything on the list. Nothing hidden in an hourly rate.
Support
- 24/7 helpdesk by phone, email, and chat with a 15-minute response target for critical issues
- On-site support in San Jose and the greater Bay Area
- Onboarding and offboarding for every hire and departure
Operations
- Proactive monitoring and alerting for servers, network, and endpoints
- Patch management for operating systems and third-party applications
- Endpoint management for Windows, macOS, iOS, and Android
- Backup and disaster recovery with quarterly restore tests
Strategy
- Virtual CIO with quarterly business reviews and a 12-month technology roadmap
- Vendor management for ISPs, software providers, and hardware warranties
- Asset inventory, licensing, and lifecycle planning
How we deliver managed it & support
- 01
Assess
We document everything you have, find what is at risk, and give you a prioritized fix list before you sign anything.
- 02
Stabilize
The first 30 days go to closing security gaps, standardizing endpoints, and getting backups verified.
- 03
Operate
Monitoring, patching, and support run on a published schedule. You see tickets, response times, and health in a monthly report.
- 04
Improve
Quarterly reviews turn the roadmap into budgeted projects so nothing surprises you.
Proven platforms, chosen for your needs.
- Microsoft 365 and Intune
- HP and Dell endpoints and servers
- Cisco and Palo Alto Networks network stack
- Azure, AWS, and Google Cloud backup
What this looks like in practice.
Frequently asked questions
What does managed IT cost?
Most clients pay a flat per-user monthly fee that covers support, monitoring, patching, and backup. We scope it after the assessment so the number reflects your environment, not a generic tier.
Do we have to replace our existing hardware or software?
No. We inherit what works. Where something is unsupported or a security risk we will tell you, put it on the roadmap, and budget for it in a quarterly review.
What is your response time?
Critical issues get a response within 15 minutes, 24 hours a day. Standard requests are answered within one business hour. Both are written into the service agreement.
Can you work alongside our internal IT person?
Yes. Co-managed IT is common. We take the monitoring, patching, and after-hours work so your internal team can focus on projects and users.
How long is the contract?
Twelve months, with a 60-day exit if we are not meeting the agreed service levels. We would rather earn the renewal than lock you in.
Ready to move faster?
Start with a free network and security assessment. We will tell you what is working, what is at risk, and what to fix first.