Careers · Support
Service Desk Technician
First point of contact for client support requests. Resolve Microsoft 365, Windows, macOS, and network issues quickly and kindly, and escalate what needs escalation.
About the role
You are the voice of CloudSprint to the people who use the systems we run. Most of your day is solving problems for real people who need to get back to work. The best technicians here are curious, write things down, and treat every caller like the important person they are.
Why CloudSprint
A structured path from service desk to systems or network engineering, paid certifications, and a team that actually answers when you need a second opinion.
How to apply
Send a resume to careers@cloudsprint.net with a sentence about the trickiest problem you have solved for a user.
What you will do
- Answer client support calls, emails, and chats and resolve issues at first contact wherever possible
- Support Microsoft 365, Windows and macOS endpoints, printers, and common business applications
- Onboard and offboard client users, including accounts, devices, and access
- Document every ticket clearly and keep client knowledge bases current
- Participate in the after-hours on-call rotation
What you bring
- 2+ years in an IT support or service desk role, ideally at an MSP
- Solid Microsoft 365 administration and Windows troubleshooting
- Patience and clear communication with non-technical users
- Ability to prioritize and stay calm when several things break at once
Nice to have
- CompTIA A+, Network+, or Microsoft MS-900
- macOS and Intune experience
- Spanish or another second language